What Does the Future of Customer Success Look Like?

6 months ago

The future of customer success is happening now. Businesses understand that customer success is more than just keeping customers happy.…

Mirroring: The Psychology of Being Understood

7 months ago

Sales has always been a game of human connection before it is a game of numbers. The quota might be…

Disqualify More, Win More – A Sales Paradox

8 months ago

Sales has always been a balancing act between optimism and reality. On one hand, sellers need belief. The conviction that…

Meeting the Buyer Where They Are in Their Journey

9 months ago

Understanding Gartner’s Jobs to Be Done Framework in B2B Sales There’s a well-worn cliché in sales that buyers are more…

The Neuroscience of Value

9 months ago

There’s a quiet illusion at the heart of every buying decision. Most buyers aren’t even aware it’s happening On the…

What is Rapport?

9 months ago

For something that sits at the heart of every sales interaction, rapport is rarely given the respect it deserves. Too…

Fear of Selling

9 months ago

A quiet but consistent pattern is emerging in sales conversations across industries. It doesn’t show up in pipeline reports or…

State of Sales 2025

10 months ago

In a conversation hosted by Flow State Sales, a panel of leading sales thinkers gathered to discuss how AI is…

The Ice Cream Truck Theory

10 months ago

It always starts the same way. You're sitting at home, not particularly hungry, not even thinking about dessert. Then, faintly…

The Myth of the Player-Coach in Sales

10 months ago

In over two decades of working in B2B sales—inside teams, leading them, and advising countless others—I’ve rarely seen the Player-Coach…